Widerrufsrecht

Based on the nature and delicacy of Woven Art work and / or Hand Spun Art Yarn, and the time that goes into each piece returns and refunds are not accepted.  I will however cancel and refund a shipment prior to it shipping out of my studio,  so contact me immediately or within a few hours of purchase. Once the item has left my studio however it is in the hands of the courier and no longer the responsibility of Rooted Woven Art

You can always contact us for any return questions at kate.zazzara@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

Based on the above exchanges are also not accepted.  I will however exchange your purchase prior to it shipping out of my studio, so contact me immediately or within a few hours of purchase.  Once the item has left my studio however, it is in the hands of the courier and no longer the responsibility of Rooted Woven Art.  

 

You can always contact us for any exchange questions at Kate.zazzara@gmail.com 

Packaging and Material

Please note, in an effort to reduce waste and impacts on the environment, I pack orders in gently used boxes when possible. This in no way impacts the safely and quality of the contents.

Custom and Fees

**Please note, I am not responsible for any extra charges (taxes, import fees. etc.) when delivering outside of Canada.

Commissioned work - Deposits

Based on the work involved with commissioned work, a non-refundable deposit of 50% is required.  This again is non-refundable.  Upon completion and after approval the balance is due before shipment.  Should the customer cancel said commission the deposit again is held for work completed and is NOT refundable.  Should I, the artist cancel for reasons out of my control, example health or unrealistic time line a mutually agreed upon partial balance could be refunded, but this is subject to review.